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This page is a scaffold, not a published legal document. Every section below needs review by qualified legal counsel and the business details filled in before this is linked from the site footer or relied on for compliance.
These Terms govern use of the Utsav platform, operated by [PLACEHOLDER: registered company legal name], a company registered under [PLACEHOLDER: Companies Act 2013 / applicable statute] with its registered office at [PLACEHOLDER: full registered address].
Utsav is a multi-vendor marketplace connecting clients with wedding vendors (venues, caterers, photographers, and other categories). Utsav facilitates bookings and payments between clients and independent vendors; it is not itself the service provider for any listed vendor's offering.
[PLACEHOLDER: Minimum age, account verification requirements, and grounds for suspension/termination.]
Payments are processed via Razorpay. Funds are held in escrow and released to vendors per the platform's payout schedule. See the Refund & Cancellation Policy for cancellation terms. [PLACEHOLDER: Confirm escrow release triggers and dispute-resolution timelines against actual product behavior before publishing.]
[PLACEHOLDER: Vendor listing accuracy, service-quality commitments, and consequences for verified complaints.]
[PLACEHOLDER: Standard marketplace liability disclaimer — draft with counsel, tailored to Indian Contract Act and Consumer Protection Act (E-Commerce) Rules exposure.]
These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in [PLACEHOLDER: city, state].
As required under the IT Act 2000 and IT Rules, grievances may be addressed to: [PLACEHOLDER: Grievance Officer name, email, phone, and response-time commitment].
[PLACEHOLDER: Support email / phone]