Last updated: Not yet published
This page is a scaffold, not a published legal document. [PLACEHOLDER: There is currently no cancellation/refund business logic implemented in the product (no cancellation endpoint, no automated refund calculation) — this policy cannot be written accurately until that logic exists and is decided. Draft this page from the actual implemented rules, not the other way around.]
[PLACEHOLDER: Cancellation window tiers (e.g. full refund 30+ days out, partial refund 15-30 days, no refund inside 15 days) and how they map to escrow release.]
[PLACEHOLDER: What happens when a vendor cancels a confirmed booking — full refund timeline, platform penalty/rating impact.]
Approved refunds are processed back to the original Razorpay payment method. [PLACEHOLDER: Confirm actual processing SLA once a refund flow is implemented.]
Booking disputes are handled through the platform's dispute-resolution process. [PLACEHOLDER: Link to actual dispute flow documentation once finalized.]
[PLACEHOLDER: Support contact for refund requests]